Return And Refund Policy

1. Introduction

Welcome to our website. We are committed to ensuring your satisfaction with our designer wear, custom stitching, and academy services. This Return and Refund Policy explains how we handle order modifications, cancellations, and refund requests.

By placing an order or booking a service with us, you agree to the terms of this policy. If you do not agree, please discontinue use immediately.

2. Eligibility for Returns

2.1 Ready-Made Wear

We accept return requests for standard, non-customized retail items only if they meet these criteria:

• The item is completely unworn and unwashed
• All original boutique tags remain intact
• No perfumes, stains, or blemishes are present
• The item is in its original packaging
• A valid purchase receipt is presented

2.2 Custom and Stitching Orders

Because custom outfits are made to unique measurements, they are generally excluded from returns, except for:

• Structural defects in our fabric materials
• Completely incorrect design execution
• Unfixable measurement discrepancies by us
• Major stitching defects upon handoff

2.3 Fashion Academy Fees

Registration deposits and course fees are handled under strict academic enrollment rules:

• Advance booking fees are non-refundable
• Tuition fees are non-refundable after class start
• Batch transfer balances are case-dependent
• Kit material charges cannot be refunded

You can clarify individual item eligibility through our service team.

3. How We Process Returns

We handle return inspections and order updates systematically to maintain high standards, including:

• To evaluate the condition of returned retail garments
• To verify genuine defects in custom embroidery work
• To process store credits or monetary adjustments
• To notify customers regarding approval or rejection
• To track frequency of return claims for security
• To comply with fair trade and consumer laws

4. Sharing of Processing Costs

We share return processing and logistics responsibilities with:

• Internal quality check and tailoring teams
• Integrated bank and UPI payment gateways
• Designated third-party courier services
• Local delivery partners within Kerala

We do not charge restocking fees for verified manufacturing defects.

5. Return Window Retention

We accept return and exchange requests only for a standard period of 7 days from the date of product delivery or boutique pickup, unless an extension is granted in writing.

6. Product Exchange Security

We implement strict validation before issuing an exchange. While we strive to replace defective items with the exact same fabric, material availability may require selecting an alternative design of equal value.

7. Customer Rights and Steps

Depending on your purchase type, you can initiate a claim by exercising the following steps:

• Take clear photos of the defect
• Keep original bill copies safe
• Avoid trying to self-alter the defect
• Ship the product back safely
• Present a formal correction request

To initiate an exchange or adjustment, contact our support desk using the details below.

8. Third-Party Alterations

Our boutique cannot offer refunds, free corrections, or compensation if a custom garment has been altered, cut, or tampered with by an external tailor before being brought back to us.

9. Sale and Discounted Items

Products purchased during seasonal boutique sales, festive exhibitions, or flash clear-outs are sold on an "as-is" basis and are completely ineligible for returns or refunds.

10. Changes to This Policy

We may update this Return and Refund Policy from time to time. Updates will be applied instantly to this page with a revised publication date.

11. Contact Us

If you have any questions about this Return and Refund Policy, you can contact us at:

• Email: sairandhriboutique@gmail.com
• Phone: +91-9947424906
• Address: Sairandhri Designer Boutique, Near Indian Bank, T.B Road, Ottapalam, Palakkad, Kerala - 679101

12. Consent

By buying our collections, enrolling in our academy, or placing a tailoring order, you hereby consent to our Return and Refund Policy.

13. Additional Tracking Information

We also monitor transaction histories for:

• Repeated or fraudulent refund claims
• Damage caused by improper home washing
• Natural fabric color bleeding or fading
• Misuse of delicate hand embroidery (Aari work)

We ensure that all evaluations are done fairly by our master designer team.

14. International Order Adjustments

For clients ordering from outside India, return shipping costs and local customs duties are entirely the buyer's responsibility. By placing an overseas order, you consent to these shipping terms.

15. Disclaimer

This policy acts as an operational guideline for consumer protection and does not override specific retail regulations. It is recommended to consult our desk before finalizing complex bridal orders to confirm terms.